Terms & Conditions

1. Scope

These Terms & Conditions apply to all services offered via the websites marriage-denmark.com and heirat.dk, the client portal, online forms, payment pages, email communication, and any related digital service environment used in connection with our services.

Services are provided by either:

• Marriage in Denmark ApS / Express Wedding ApS, Denmark, or
• Express Weddiv SL, Spain

The specific contracting entity is the company indicated at the time of payment and stated on the invoice or payment confirmation.

By purchasing, booking, using, or accessing any of our services, you confirm that you accept these Terms & Conditions.

These Terms & Conditions apply to all Starter Plan services, Premium Plan services, portal-based guidance services, document-related add-ons, wedding-related add-ons, and all related digital support and communication services offered by the contracting entity.

 

2. Contracting Entity

The contract is concluded with the company that processes the payment and issues the invoice.

If payment is processed by or invoiced through Marriage in Denmark ApS / Express Wedding ApS, the contract is concluded with the Danish company.

If payment is processed by or invoiced through Express Weddiv SL, the contract is concluded with the Spanish company.

In these Terms & Conditions, “the contracting company”, “we”, “our”, or “us” refers to the relevant contracting entity.

 

3. Nature of the Service

We provide digital guidance and support services in relation to marriage applications in Denmark.

Our services are designed to help clients understand, prepare, organise, and complete the relevant application process and related practical arrangements.

Unless explicitly agreed otherwise in writing, our services do not constitute legal representation, authority representation, or a guarantee of approval, timing, booking availability, or final outcome.

The Danish Agency of Family Law (Familieretshuset) and the relevant registry offices act independently. Their decisions, timelines, requirements, and availability are outside our control.

 

4. Starter Plan – Digital Application Process

4.1 Subject Matter

The Starter Plan is a guided self-service digital support product for couples who want to handle their marriage application independently, but with professional guidance intended to reduce mistakes, misunderstandings, delays, and avoidable rejections.

The Starter Plan does not include full representation before authorities and does not include submission of the application by us on behalf of the client.

4.2 How the Starter Plan Works

The Starter Plan is based on the following process:

1. The client submits information and documents through a personal online form or secure upload channel.
2. The client confirms that processing may begin immediately after payment of the service fee.
3. We review the submitted material within approximately 1–2 business days.
4. The client receives an individualised application plan with correction notes, explanations, and guidance.
5. The client receives access to the client portal containing step-by-step instructions and supporting information.
6. The client prepares the final documents independently based on our guidance.
7. The client submits the application independently to the Danish Agency of Family Law.

4.3 Included Services

Unless otherwise stated in a specific offer, the Starter Plan includes:

• review of the documents and information initially submitted by the client
• identification of missing, unclear, inconsistent, or likely problematic elements
• preparation of an individualised application plan
• correction notes and practical guidance
• a structured checklist of required documents and steps
• access to the digital client portal
• step-by-step process guidance
• visual examples of document preparation
• FAQs and general practical guidance
• recommendations for registry offices and wedding venues based on the client’s stated wishes and circumstances
• contact details of registry offices where relevant
• general guidance on how to submit the case independently to the Danish Agency of Family Law

4.4 Document Review with Feedback in the Starter Plan

The Starter Plan includes one initial review of the documents submitted by the client before the application plan is issued.

This review is intended to identify apparent issues and help the client understand what should be corrected, improved, clarified, completed, or additionally provided.

This review does not mean that:

• the documents are legally approved by us
• the documents are guaranteed to be sufficient for the authority
• the case is guaranteed to be accepted
• no further issues will arise
• no additional documents will later be required by the authority

The client remains solely responsible for implementing all corrections and for the final version of all submitted documents.

4.5 Application Plan and Portal Guidance

Based on the client’s situation and submitted documents, we provide an individual application plan. This may include:

• required documents
• recommendations concerning formatting and content
• practical correction notes
• document-specific preparation guidance
• submission instructions
• practical wedding-planning-related recommendations after approval

The client portal is a guided self-service environment. It may contain:

• visual examples
• explanations
• checklists
• practical tips
• recommendations for registry offices or wedding locations
• FAQs
• submission guidance
• information on optional additional services

4.6 Independent Submission

Under the Starter Plan, the client submits the application independently to the Danish Agency of Family Law.

The client is also responsible for:

• completing the application correctly
• uploading the correct files
• monitoring responses from the authority
• paying the public administrative fee directly to the authority
• following all instructions given by the authority
• contacting the registry office where necessary

4.7 Completion of the Starter Plan Service

The Starter Plan service is deemed delivered once we have substantially performed the agreed digital service, in particular once one or more of the following has occurred:

• the submitted documents have been reviewed
• the individual application plan has been created or delivered
• correction notes have been prepared or delivered
• access to the portal has been granted
• case processing has begun

No second review is included in the Starter Plan unless explicitly purchased as an additional service.

 

5. Premium Plan

The Premium Plan is a broader, more personalised service and may include additional support, strategic handling, closer follow-up, premium assistance, and other services according to the selected package.

The exact scope of the Premium Plan depends on the specific agreement, offer, or package selected by the client.

Unless explicitly stated otherwise, the Premium Plan also does not guarantee authority approval, a specific decision timeframe, or the availability of specific wedding dates or locations.

 

6. Additional Services and Add-Ons

The following services may be offered separately and are not included in the Starter Plan unless explicitly stated.

6.1 Additional Document Review with Feedback – €250

The client may purchase an extra review of updated documents after preparing them based on the application plan.

This service includes an additional review with feedback on apparent completeness, clarity, formatting, and consistency in relation to the guidance already given.

This add-on does not constitute legal advice and does not guarantee approval or prevent further requests from the authority.

6.2 Change of Venue Service – €190

If necessary and where feasible, we may assist with changing the wedding venue or registry office after approval.

This service depends on practical possibility, municipal procedures, timing, and availability. No guarantee is given that a venue change is possible.

6.3 Premium Pre-Reserved Dates After Approval

If regular wedding dates are not available, we may offer premium pre-reserved dates after approval, subject to availability.

Pricing varies depending on urgency, timing, municipality, date availability, and logistical factors.

No guarantee is given that such dates will be available in every case.

6.4 Upgrade to Premium Plan

The client may, where offered, upgrade from the Starter Plan to a Premium Plan before submission of the application.

The scope, terms, and price of the Premium Plan will depend on the package offered and accepted.

6.5 Apostille Service – from €295

We may offer an apostille-related support service after the marriage, depending on the destination country and document requirements.

Processing times and public authority procedures are outside our control.

6.6 Legalisation Service – from €295

We may offer legalisation-related support depending on the destination country and applicable authority requirements.

This service is dependent on third-party authorities and procedures.

6.7 Interpreter Service – €425

If necessary and available, interpreter service during the wedding ceremony may be offered for a separate fee.

This service is subject to interpreter availability, language requirements, location, timing, and practical feasibility.

 

7. Registry Offices, Venues, and Wedding Date Booking

We may provide recommendations regarding registry offices or wedding venues based on factors such as:

• how the couple plans to travel
• whether the couple brings witnesses
• preferred language of the ceremony
• desired geographic location
• timing preferences
• available or requested dates

These recommendations are guidance only.

After approval by the Danish Agency of Family Law, the case or certificate is generally sent to the selected municipality. In many cases, booking a marriage date can then be made by the client directly, for example through a link, municipal system, or by contacting the registry office.

Unless explicitly included in a paid add-on or Premium service, the client remains responsible for:

• contacting the municipality
• booking the wedding date
• confirming all practical details
• attending at the correct place and time
• ensuring compliance with local requirements

We do not guarantee the availability of specific dates, municipalities, venues, languages, witnesses, or ceremony options.

 

8. Public Fees and Third-Party Costs

The public administrative fee for the Danish Agency of Family Law is not included in our service fee unless expressly stated otherwise.

As of the information currently used by us, the public fee is approximately DKK 2,100 / approx. €283, but public fees may change and remain the responsibility of the client.

The client is also responsible for all third-party or public costs, including but not limited to:

• public authority fees
• municipal fees
• travel expenses
• accommodation
• translation costs
• document issuance costs
• notarisation costs
• legalisation or apostille fees
• courier or shipping charges
• interpreter charges unless already purchased through us

 

9. Client Responsibilities

The client is solely responsible for:

• providing true, complete, accurate, and current information
• submitting all requested and relevant documents
• ensuring that all uploaded files are readable and complete
• following the application plan and portal instructions
• implementing all correction notes and recommendations
• checking final documents before submission
• submitting the application independently where required
• monitoring email inboxes, spam folders, portal messages, and authority responses
• paying public fees on time
• booking appointments where necessary
• appearing on time for appointments
• presenting valid original documents when required
• complying with immigration, residence, travel, and visa rules
• ensuring that the relationship and case information presented to the authorities is truthful and consistent

If the client provides incomplete, incorrect, misleading, inconsistent, forged, altered, or late information or documents, all resulting consequences remain the responsibility of the client.

 

10. Payment Terms

10.1 Service Fee

The Starter Plan service fee is €490 per couple, unless otherwise agreed in writing.

Additional services are charged separately.

10.2 Payment Trigger

Payment becomes due when the client books, purchases, or initiates the service.

For the Starter Plan in particular, the payment obligation is triggered when the client:

• submits the documents for review
• confirms that we may start immediately
• receives access to the portal
• receives the application plan
• initiates processing through the online form or payment flow

10.3 Immediate Start of Service

By proceeding with payment and/or submitting documents through the personal online form, the client expressly agrees that the service shall begin immediately.

The client acknowledges that we start work straight away with reviewing, case assessment, portal activation, plan preparation, and digital service delivery.

10.4 Advance Payment

All service fees and add-on service fees must be paid in advance unless otherwise agreed.

10.5 Non-Payment

If payment is not completed, reversed, disputed, or otherwise not successfully received, we may:

• refuse to start or continue the service
• suspend access to the portal
• withhold delivery of the application plan
• block add-on services
• claim the outstanding amount
• charge reminder or recovery costs where legally permitted
• transfer the claim to debt collection or legal enforcement

 

11. No Right to Withhold Payment After Service Start

Once processing has begun, the client may not refuse payment on the basis that:

• they changed their mind
• they no longer wish to proceed
• they decided not to marry
• they want to use another provider
• they expected a different authority outcome
• they did not read the portal or instructions
• they did not implement our correction notes
• they did not complete the process

Where the service has been initiated and performed, payment remains due.

 

12. Right of Withdrawal

Consumers may in principle have statutory withdrawal rights under applicable consumer law.

However, the client expressly requests and agrees that performance of the digital and individually tailored service begins immediately after purchase and/or document submission.

The client further acknowledges that the service is personalised and digitally delivered and that, once performance has begun, the right of withdrawal may be lost or reduced to the extent permitted by applicable law.

Where mandatory law grants a withdrawal right that cannot be excluded, such right remains limited to the extent legally possible after service commencement and partial performance.

Because the Starter Plan involves immediate personalised processing, review, plan preparation, and portal activation, the client acknowledges that the service begins before the expiry of any withdrawal period.

 

13. Refund Policy

Unless otherwise required by mandatory law, payments are non-refundable once service delivery has begun.

In particular, no refund is owed once one or more of the following has occurred:

• initial review has started
• the case has been assessed
• the portal has been activated
• the application plan has been created or delivered
• correction notes have been prepared or delivered
• digital guidance has been made available

This also applies if the client later decides not to proceed, does not use the portal, does not complete the process, or is not approved by the authorities.

Fees for already delivered add-on services are likewise non-refundable unless mandatory law requires otherwise.

 

14. Chargeback and Payment Dispute Policy

By making payment, the client confirms that they are authorised to use the selected payment method.

The client agrees not to initiate an unjustified chargeback, card dispute, reversal, or payment complaint without first contacting the contracting company to seek clarification and resolution.

In the event of a chargeback or unjustified payment dispute, the contracting company may submit all relevant evidence to the payment provider, bank, platform, collection service, or court, including but not limited to:

• order data
• payment records
• timestamps
• accepted checkboxes
• IP logs
• portal access logs
• upload logs
• email communication
• case notes
• proof of delivery of the application plan
• proof of portal access
• service descriptions
• accepted Terms & Conditions

The contracting company further reserves the right to:

• suspend or terminate access to services
• reject further services
• claim compensation for losses, fees, and administrative costs
• pursue collection or legal enforcement where appropriate

 

15. Limitation of Liability

We provide guidance and support services only.

We do not guarantee:

• approval of the application
• approval speed
• no request for additional documents
• acceptance of any relationship evidence
• availability of specific municipalities or venues
• availability of witnesses
• specific ceremony language options
• availability of specific wedding dates
• recognition by any authority
• suitability of any particular authority response time

The Danish Agency of Family Law, Danish municipalities, and other authorities act independently.

We are not liable for:

• rejection of the case
• authority delays
• requests for additional documents
• changes in public rules or practice
• lack of appointment availability
• registry office refusal
• missed travel or accommodation arrangements
• errors based on incorrect or incomplete client information
• consequences of forged, altered, inconsistent, or late documents
• failure by the client to follow our instructions
• missed deadlines or missed appointments
• immigration, visa, residence, or border issues
• travel restrictions or government measures
• consequential or indirect losses unless mandatory law provides otherwise

To the maximum extent permitted by law, our liability is limited to the amount actually paid by the client for the specific service giving rise to the claim.

 

16. No Legal Representation

Unless expressly agreed in writing under a separate Premium arrangement, we do not act as the client’s legal representative, attorney, or procedural representative.

Our services are practical guidance and support services. They do not replace independent legal advice where such advice may be necessary.

 

17. Communication

Communication is generally conducted through:

• email
• client portal
• structured online forms
• support messages
• payment and onboarding systems

Telephone support may be offered, but is not guaranteed unless explicitly included in a service package.

The client is responsible for checking emails, including spam folders, and for ensuring that the provided email address and contact details are valid and monitored.

 

18. Data, Portal Access, and Security

Portal access is personal and may not be shared without our written consent.

We may store and process relevant technical and activity data for security, support, documentation, dispute handling, fraud prevention, and service delivery purposes, including:

• login records
• IP addresses
• timestamps
• uploads
• case status
• confirmations
• accepted checkboxes
• service interaction logs

The client must keep login credentials confidential.

We are not liable for access issues, misuse, or losses caused by the client’s failure to protect login details or devices.

 

19. Technical Availability

We aim to maintain high portal availability, but temporary downtime, maintenance, technical issues, or interruptions may occur.

We are not liable for technical disruption outside our reasonable control, including interruptions caused by hosting providers, internet connectivity, software providers, payment providers, cyber incidents, or force majeure, unless mandatory law provides otherwise.

 

20. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to:

• natural disasters
• strikes
• war
• civil unrest
• epidemics or pandemics
• border restrictions
• government action
• transport disruption
• utility or internet failures
• authority closures
• administrative backlogs

Where performance is affected by force majeure, no refund is owed for services already delivered.

 

21. Special Wedding-Related Liability Exclusions

We are not liable if a wedding does not take place due to circumstances including, but not limited to:

• incorrect or incomplete information from the client
• late submission of documents
• late authority approval
• inability to book an appointment
• missing or invalid original documents
• visa or residence issues
• late arrival
• missed appointments
• failure to follow registry office instructions
• unavailable witnesses
• language misunderstandings
• municipal restrictions
• travel disruption
• relationship doubts or interview outcomes before the authority

If the authorities request an interview or additional documentation, all related consequences, travel, time, and expenses remain the responsibility of the client.

 

22. Additional Service Limitations

All add-on services are subject to operational possibility, timing, availability, and third-party cooperation.

No add-on service guarantees a specific result, approval, date, or authority decision.

Recommendations given by us regarding venues, municipalities, timing, witnesses, language, or procedural strategy are based on experience and available information, but are not guarantees.

 

23. Acceptance of Terms

By purchasing and/or using our services, the client confirms that they:

• understand the self-service nature of the Starter Plan
• understand the scope and limits of the service
• understand that only one initial review is included unless an extra review is purchased
• understand that the final submission is their own responsibility
• understand that public authorities act independently
• understand that no approval or date can be guaranteed
• understand that payment becomes due when service begins
• understand that the service is personalised and begins immediately
• agree to these Terms & Conditions

 

24. Governing Law and Jurisdiction

The applicable law and jurisdiction depend on the contracting entity.

If the contract is concluded with Marriage in Denmark ApS / Express Wedding ApS, Danish law applies and the competent courts in Denmark shall have jurisdiction, subject to mandatory consumer protection law.

If the contract is concluded with Express Weddiv SL, Spanish law applies and the competent courts in Spain shall have jurisdiction, subject to mandatory consumer protection law.

Mandatory consumer rights under the client’s country of residence remain unaffected to the extent such rights cannot legally be excluded.

 

25. Severability Clause

If any provision of these Terms & Conditions is or becomes wholly or partly invalid, unenforceable, or ineffective, the validity of the remaining provisions shall remain unaffected.

The invalid provision shall be replaced, to the extent legally possible, by a valid provision reflecting the economic and legal purpose of the original provision as closely as possible.

 

Company Information

Marriage in Denmark ApS / Express Wedding ApS
CVR: 41479124
Ærtebjergvej 94
4230 Skælskør
Denmark

Express Weddiv SL
CIF: B98805286
C/Melisa 6
46117 Betera
Spain

Postal Address (Denmark)
Valby Langgade 129, st.tv.
2500 Valby
Denmark

Telephone: +45 70 72 61 30
Email: info@heirat.dk

 

Effective date: 1 January 2026